Spark Sleep Solutions (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing our website, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, mailing address, date of birth, and health-related information you provide when contacting us, scheduling appointments, or filling out forms.
- Technical Informsation: IP address, browser type, device identifiers, pages visited, and usage data collected through cookies and similar technologies.
- Payment Information: If applicable, billing and insurance details processed securely by third-party providers.
2. How We Use Your Information
We use your information to:
-
- Provide dental and sleep-related services.
- Schedule and confirm appointments.
- Communicate with you regarding care, billing, or inquiries.
- Improve our website and patient experience.
- Comply with legal and regulatory obligations.
3. SMS/Text Messaging
Spark Sleep Solutions may send SMS/text messages to patients, customers, or visitors who provide their phone number through our website forms, appointment forms, contact forms, or other service-related interactions and check the SMS consent checkbox.
By providing your phone number, submitting a form, and checking the SMS consent checkbox, you consent to receive text messages from Spark Sleep Solutions related to your inquiry, appointment request, scheduling, appointment confirmations, reminders, patient support, treatment-related communications, billing-related communications, requested services, and follow-ups.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
To opt out of SMS messages, reply STOP to any text message. After replying STOP, you will no longer receive SMS messages from Spark Sleep Solutions.
For help, reply HELP or contact us at [email protected] or 408-490-0182.
Consent to receive text messages is not a condition of purchasing any goods or services or receiving medical care.
No mobile information, including phone numbers, SMS opt-in data, and SMS consent, will be sold or shared with third parties or affiliates for marketing or promotional purposes.
Your phone number is used solely for communicating with you about the inquiry, appointment request, patient support request, treatment-related communication, billing-related communication, requested service, or follow-up you submitted.
4. Sharing Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With Service Providers: Third-party vendors that assist with scheduling, billing, or IT support.
- For Legal Reasons: When required by law, regulation, or legal process.
- With Your Consent: When you authorize us to share your information for specific purposes.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve functionality, personalize your experience, and analyze website traffic. You can manage or disable cookies through your browser settings.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your personal information. While we take reasonable steps to secure your data, no system is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights (California Residents)
As a California resident, you may have the following rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect and how we use it.
- The right to request deletion of your personal information (subject to certain exceptions).
- The right to opt out of the sale of your personal information (we do not sell data).
- The right to non-discrimination for exercising your privacy rights.
To exercise your rights, please contact us at the details below.
8. Children’s Privacy
Our services are directed to adults and not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Spark Sleep Solutions
408-490-0182